Greaves Electric Mobility Limited
Warranty Policy

Greaves Electric Mobility Limited (Formerly known as Greaves Electric Mobility Private Limited) a company governed by the Companies Act, 2013, having its registered office at Plot No 72, SIPCOT Industrial Complex SIPCOT, Ranipet-632403, Tamil Nadu (Hereinafter referred through its brand name “Ampere”), issues this warranty policy (“Warranty Policy”) to its customers or users (“Customer”), setting out the manufacturer warranties that Ampere provides in respect of its electric two wheelers and associated components supplied by Ampere and purchased by the Customer.

Any statement, condition, representation, description or warranty otherwise contained in any catalogue, advertisement or other publication shall not be construed as enlarging, varying or overriding anything contained under this Warranty Policy.

1. Definitions

In this warranty policy includes following words will have the meanings assigned as follows except where inconsistent with the context:

“Battery” means Lithium Ion Battery which is provided along with the Vehicle “Owner’s/User Manual” means the manual detailing the technical specifications and guidelines on usage and maintenance of the Warranted Part(s).
“Warranted Part(s)” means Battery, charger and each component of the vehicle, other than any consumable parts including oil/lubricants, rubber parts, plastic parts, or tyres or any other part determined at sole discretion of Ampere.
“Vehicle” means the Ampere electric two wheelers
“Warranty Period”: The term of the warranty shall be up to months/km (whichever occurs first) from the date of sale of new vehicle to the first owner- as per table below.

Vehicle Sold from 1st January 2025 onwards

Vehicle Sold from 1st January 2023 till 31st December 2024

“Dealer” means an authorized / registered dealer who has entered into an agreement with Ampere, pursuant to which the Dealer may sell and service the products of Ampere.

2. Warranty Coverage

Subject to the conditions and exclusions listed herein, Ampere warrants that it will either repair or replace any Ampere-supplied part that is found defective, in material or workmanship, under normal usage conditions through its authorized network. The right to determine whether the part needs repair, service, rectification, or free replacement rests solely with Ampere only.

In the event of replacement, Ampere reserves the right to select and use suitable replacement/ refurbished parts at Ampere’s sole discretion. All parts removed for replacement under this Warranty Policy will become the property of Ampere and the Customer shall have no objection whatsoever and shall have no rights whatsoever on the removed parts.

During the Warranty Period, if any item/component is replaced, the Warranty Period of such item / component will be from the date of sale of the Vehicle and not from the date of replacement. Warranty for the parts that have been replaced or repaired shall be effective for the only for the balance term of the warranty period.

3. Exclusion:

Ampere shall not have any obligation under this Warranty Policy in respect of the following:

• • Damage or defects to the vehicle or warranted part(s) arising out of or as a consequence of: (a) Vehicular accidents, collisions or any objects striking the vehicle or warranted parts(s); (b) theft or damage.
• • Wear and tear items, rubber parts, plastic parts, consumable parts are not covered under the warranty.
• • Proprietary items like Tyres, Tubes etc. are subject to Warranty terms and conditions of respective manufacturers and are directly handled by them.
• • Painted/plastic parts, cables, bulbs, seals, damages/ tampered parts are not covered under warranty.
• • Repairs and adjustments caused by improper maintenance, lack of required maintenance, repair or service by an unauthorized service center, or the misuse of electric components and battery, other than the way it is specified in the Owner's Manual, are not covered under warranty.
• • The warranty shall cover only the manufacturing defects. Normal wear / tear, any defects arising due to neglect, corrosion, external damage or intrusion of foreign or deleterious matter, lack of servicing or abuse by the continued use of the Vehicle after a fault has become evident or for consequential loss on the failure of parts due to mishandling will not be covered under warranty.
• • Damages due to the negligence of Customers or damage caused by accidents and non- preventable events including but not limited to flood, water logging, earthquake, fire, will not be covered under the warranty.
• • The warranty will cease to exist if the original serial number on the frame or motor of the Vehicle is removed, distorted, or altered.
• • Cosmetic or surface corrosion of the Vehicle caused by the stone chips or scratches in the painted area is not covered under the warranty.
• • The warranty is not applicable, if the failure of parts are due to improper handling, servicing by unauthorized dealers/technicians, willful abuse or by the, destruction due to fire, In such cases, , the repairs (parts and labour) and all other expenses related to the transporting of Vehicle to and from Ampere or its authorized Dealer is to be borne by the user/Customer.
• • Cleaning and polishing the Vehicle or the parts will not be covered under the warranty
• • Replacement of parts undergoing wear and tears like worn brake pads and lining, are normal maintenance services that all Vehicles require shall not be covered under the warranty. The same shall be done at the Customer's expense.
• • Normal noise, vibration, wear & tear, or deterioration such as discoloration, fading, deformation or blur and seat cover discoloration of the Vehicle is not covered under the warranty.
• • An act of god or environmental factors , including , but not limited to , earthquake, war, terrorist attack, exposure to the sunlight, airborne chemicals, lock outs , strikes, riots, frost , tree sap, animal or insert droppings, road debris including stone chips , industrial fall out , rail dust , salt , hail, floods , wind storms, acid rain, fire, water damage, contamination, lightning, animal or rodent related damage and other environmental conditions like coastal environmental conditions.
• • Exposing the battery to direct flame or flooding of the battery.
• • Any repair or replacement required as a direct result of unauthorized modifications of the vehicle warranted parts.
• • Any other damage or defects on the vehicle on account of improper transportation by the customer or any third party.
• • Any liability for any lost time, inconvenience, loss pf transportation, or any other indirect, remote, incidental or consequential damages that a customer or anyone else may incur as a result or defect covered by the warranties under this warranty policy.

Vehicle Battery warranty will not apply in the following instances:

• • Deep discharge/ Leaving battery under fully discharged condition for a long time.
• • Transferred to any other equipment/system/vehicle.
• • Used in non-vehicular application.
• • uneven charging.
• • Used in extreme temperature area which is more than the ambient temperature.
• • Damage due to fitment of additional accessories other than the original fitment.
• • Battery cover is opened or attempted to open by force.
• • Breakage of container and cover.
• • Short circuit due to misuse or wrongful testing.
• • Charging the batteries with other brand chargers/non-recommended chargers.
• • Using unauthorized charging profiles and fast charging options.

Motor warranty does not apply in the following instances

1. Motor screws are found open or missing.
2. Water logging inside the motor.
3. Axle broken due to misuse or collisions.
4. Coil and connectors burnt due to use in extreme climbing ramps (upward slope) for long duration or due to overloading vehicle beyond rated capacity.
5. The wheel rim is damaged due to mishandling or collisions.
6. Broken magnets due to overloading.
7. The side cover is damaged or broken.
8. Wire damage, sleeve cut, crimping pin cut and when wires are found twisted.
9. Rusting of magnets and stator.
10. The axle thread is damaged.
11. Connectors are burnt.
12. Any kind of unauthorized welding is done on the motor or related parts.
13. Wire damage, sleeve cut, crimping pin cut and wires twisted.

Warranty of controller, converter, and charger will not exist in the following conditions:

1. Screws on the controller/charger/converter are open and/or missing.
2. Track burnt due to overloading.
3. Mosfet (Transistor) failure due to continuous overloading.
4. Failure due to water or liquid or dust content inside the controller/charger.
5. Enclosure damaged/ connector damaged/ pin burnt/cable damage/ charging coupler broken or melted.

Other Terms and Conditions:

1. The Customer shall be solely responsible to read and understanding the Owner’s Manual, this Warranty Policy, and all the product warnings before operating the Vehicle. The customer shall Convey the User Manual and all safety warnings, instructions, and this Warranty Policy in the event the Vehicle is sold, loaned, or otherwise transferred to another person.
2. There will be no charge against the warranty repairs (parts and/or labour) except for consumables. Repair and replacement of parts covered under this warranty will be carried out by Ampere or its authorized Dealers only.
3. Further, the above-mentioned warranty shall, in no case, extend to the payment of any monetary considerations or replacements or return of the Vehicle. . The Warranty Policy is limited only to the extent covered here under.
4. Ampere or entities authorized by Ampere will not be held liable for any special, indirect, remote, incidental, or consequential damages of any kind including depreciation, loss in value of the Vehicle, loss of use or income due in full or part directly or indirectly due to a breakdown of the Vehicle and Ampere’s maximum aggregate liability at no point will exceed the cost covered under the Warranty Policy.
5. Further, the Customer shall be responsible for performing all recommended and necessary routine care and maintenance and engage in proper use of the Vehicle and Warranted Part(s) in accordance with the Owner’s Manual.
6. Documentation related to the Vehicle shall be always retained by the Customer and shall be produced to the service center for verification of the relevant details.
7. The Customer must present the Vehicle to an authorized service center for any warranty repair within a period of forty-eight (48) hours after a defect is detected after having duly informed Ampere of such Defect.
8. Vehicles used for racing or any competition or used otherwise than for ordinary personal transportation shall not be covered under this Warranty Policy.
9. Ampere shall only bear the costs of spares and labour for replacement of any Warranted Part(s) under this Warranty Policy. Any additional costs including transportation costs will not be covered under this Warranty Policy and the same shall be the sole responsibility and risk of the Customer.
10. This Warranty Policy has been provided by Ampere and no other entity including the authorized dealers, service centers, its employees or agents have the authority to amend, add to, extend or in any manner modify the warranty provided under this Warranty Policy.
11. Ampere shall have the right to make changes to the design or functioning of its Vehicle from time to time and shall not be under any obligation to provide these changes for Vehicles that have been previously sold by it.